PRIVACY POLICY

Privacy Policy – LevelWire

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our computer games and related services. We are committed to protecting your privacy and ensuring transparency about how your data is handled. By using our games or services, you agree to the terms set forth in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide you with a seamless gaming experience, to improve our services, and to comply with legal obligations. The information collected includes:

a) Personal Information You Provide

  • Your name, username, email address, and contact details when you register an account.
  • Payment and billing information when you purchase games or in-game content.
  • Profile information such as avatar, preferences, and settings.
  • Communications you send to us via support requests, feedback, or social media interactions.

b) Usage and Gameplay Data

  • Game progress, achievements, scores, and in-game interactions.
  • Multiplayer data including chats and friend lists.
  • Your interactions with our services, including session times, duration, and features used.

c) Device and Technical Data

  • Device type, operating system, hardware specifications.
  • IP address, browser type, and language settings.
  • Crash reports and diagnostic data.
  • Cookies and similar tracking technologies used to improve user experience.

2. How We Use Your Information

We use the information collected for various legitimate purposes, including but not limited to:

  • Providing and managing your account and gaming services.
  • Processing transactions and purchases.
  • Enhancing and personalizing gameplay and content.
  • Communicating with you about updates, promotions, or changes.
  • Monitoring and improving the performance and security of our games.
  • Detecting and preventing fraud, cheating, and other misuse.
  • Complying with legal and regulatory requirements.

3. Legal Bases for Processing

We process your personal information under applicable data protection laws based on:

  • Your consent where required, especially for marketing communications.
  • The necessity to perform a contract, such as providing game services.
  • Our legitimate interests in improving services and ensuring security.
  • Compliance with legal obligations.

4. Sharing Your Data

We do not sell your personal information. However, we may share your data with:

  • Service providers who support our operations, including payment processors, cloud storage, analytics providers, and customer support platforms.
  • Law enforcement or regulatory authorities as required by law.
  • In the event of a merger, acquisition, or sale of assets, your data may be transferred with the business.

All third parties with whom we share data are contractually obligated to protect your information and use it only for specified purposes.

5. Data Retention

Your personal data is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Inactive accounts and data may be deleted after a reasonable period.

6. Security of Your Data

We implement technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security audits.

Despite our efforts, no system is completely secure. You are encouraged to protect your account credentials and report any suspicious activity.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and obtain a copy of your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion of your personal data where applicable.
  • Restrict or object to certain processing activities.
  • Withdraw consent to processing where applicable.
  • Request portability of your data to another service provider.

Requests can be made via our support channels and may require verification of identity.

8. Children’s Privacy

Our games are not intended for children under the age of 13 or the minimum age applicable in your jurisdiction. We do not knowingly collect personal data from children without parental consent. If we learn that we have collected such data, we will delete it promptly.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including those with different data protection laws. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through in-game notifications or other channels. Your continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Information

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact our support team through the appropriate channels provided in the game or on our website. We are committed to addressing your inquiries promptly and thoroughly.