1. Introduction

The protection of your personal data is of paramount importance to us as a provider of computer games and related services. In the ever-evolving digital gaming landscape, we strive to ensure that your privacy rights are respected and your information is handled securely and transparently. This Data Protection Policy outlines how we collect, process, store, and protect your personal data when you interact with our computer games, platforms, websites, and services.

2. Scope and Applicability

This policy applies to all users of our computer games, whether playing on PCs, laptops, or compatible devices. It governs data collection through gameplay, account registration, forums, support services, marketing communications, and any interaction related to our computer games ecosystem. By using our games and platforms, you agree to the collection and processing of your data as described in this policy.

3. Types of Personal Data Collected

To deliver a smooth and personalized gaming experience, we collect various categories of personal information, including but not limited to:

• Account Information: usernames, email addresses, passwords (secured and encrypted), and profile details such as avatars or gamer tags.
• Gameplay Data: in-game progress, scores, achievements, multiplayer interactions, and behavioral patterns during gameplay.
• Technical Data: device information (hardware model, operating system, graphics capabilities), IP address, browser type (when using web-based services), and connection data.
• Purchase Information: transaction records, billing addresses, and purchase history related to game purchases or downloadable content (payments are securely processed by trusted third-party providers).
• Communication Data: support requests, chat messages, forum posts, feedback, and reports submitted by users.
• Usage Analytics: data collected via cookies or similar technologies about how you interact with the game or platform to improve usability and performance.
• Location Data: approximate geographic location, when enabled or required for features such as regional matchmaking or legal compliance.

4. How We Collect Your Data

We collect personal data through:

• Direct User Input: When you register an account, fill out forms, communicate with support, or participate in surveys.
• Automatic Data Collection: Using cookies, tracking pixels, and telemetry tools embedded in the game client or platform to gather gameplay and technical metrics.
• Third-Party Services: Data may be received from social login providers, payment processors, or gaming network partners that facilitate certain features.

Our data collection respects data minimization principles—only information essential to provide and improve our services is collected.

5. Purposes of Data Processing

Your data is processed to:

• Enable Gameplay: Authenticate accounts, save game progress, manage multiplayer sessions, and provide personalized experiences.
• Process Payments: Facilitate purchases, handle billing, refunds, and prevent fraud.
• Provide Customer Support: Respond to inquiries, troubleshoot issues, and maintain communication channels.
• Improve Services: Analyze gameplay data and user feedback to optimize game design, balance, and stability.
• Marketing and Communication: Send updates, promotions, newsletters, and event invitations with your consent.
• Ensure Security and Compliance: Detect cheating, enforce fair play, comply with legal obligations, and protect intellectual property.
• Community Management: Moderate forums, handle reports of abuse, and maintain a respectful gaming environment.

6. Legal Basis for Processing

We process your personal data based on:

• Contractual Necessity: To provide the games and services you have requested.
• Legitimate Interests: Such as improving user experience, preventing fraud, and securing our network.
• Consent: Obtained when required, especially for marketing communications and optional data collection.
• Legal Obligations: Compliance with laws and regulations governing data retention, taxation, and user protection.

You have the right to withdraw consent at any time for non-essential data processing.

7. Data Retention

Personal data is retained only as long as necessary for the purposes outlined or as legally required. Typical retention periods include:

• Account and Gameplay Data: Retained while your account is active or as needed to resolve disputes.
• Transaction Records: Maintained for tax and audit purposes according to jurisdictional requirements.
• Marketing Data: Stored until you unsubscribe or revoke consent.
• Support Records: Retained temporarily to improve customer service quality.

When data is no longer needed, it is securely deleted or anonymized.

8. Data Security Measures

We employ industry-standard security measures, including:

• Encryption of sensitive data both at rest and in transit.
• Secure authentication methods such as multi-factor authentication.
• Access controls restricting data access to authorized personnel only.
• Regular security audits, penetration testing, and vulnerability assessments.
• Incident response protocols for potential data breaches.

Users are encouraged to safeguard their login credentials and report suspicious activity.

9. Data Sharing and Disclosure

We do not sell personal data. Data may be shared with:

• Service Providers: Including hosting providers, payment processors, analytics services, and anti-cheat systems—all contractually obligated to protect your data.
• Gaming Networks and Platforms: To facilitate multiplayer features, updates, and cross-platform functionality.
• Legal Authorities: When required by law, regulation, or legal process.
• Business Transactions: Such as mergers or acquisitions, where data is part of transferred assets under confidentiality agreements.

Third parties access personal data only for defined purposes and under strict security controls.

10. International Data Transfers

Given the global nature of gaming, your data may be transferred to and processed in countries outside your residence. We ensure that such transfers comply with data protection regulations, using appropriate safeguards like standard contractual clauses and security measures to maintain your rights.

11. Your Rights

You have the following rights under applicable data protection laws:

• Access: Request copies of your personal data.
• Correction: Update or rectify inaccurate data.
• Deletion: Request erasure of your data, subject to legal or contractual retention requirements.
• Restriction: Limit how your data is processed in certain situations.
• Objection: Object to data processing based on legitimate interests or direct marketing.
• Data Portability: Receive your data in a structured format for transfer to another service.

To exercise your rights, please contact our privacy team. Requests will be handled promptly and in compliance with the law.

12. Children’s Privacy

Our games are intended for users of a certain age as defined by local laws. We do not knowingly collect personal data from children below the age threshold without parental consent. If we identify such data, it will be deleted immediately.

13. Cookies and Tracking Technologies

Our games and websites use cookies and similar technologies to enhance user experience, remember preferences, and analyze usage. You can manage cookie settings through your device or browser. Non-essential cookies require your consent and can be disabled without affecting core functionality.

14. Policy Updates

We may update this policy periodically to reflect changes in legislation, technology, or our services. Users will be notified of significant changes through our platforms. Continued use of our services implies acceptance of the updated policy.

15. Contact Information

For questions, concerns, or requests related to data protection, please reach out to:

Privacy Officer
LevelWire
34 Alfred Street, Onehunga, Auckland 1061, New Zealand
[email protected]

We are committed to addressing your privacy concerns and ensuring your data is handled with care.