Welcome to LevelWire. Our mission is to provide exceptional digital entertainment through high-quality computer games. We want you to be satisfied with your purchase and gaming experience. This Refund Policy outlines the terms and conditions under which you may request a refund for computer game purchases, downloadable content, subscriptions, and related digital services offered through our platform.

By purchasing or downloading content from our store, you acknowledge and agree to the terms described below.

1. General Refund Guidelines

Refund eligibility depends on the type of purchase, usage of the product, and timing of the refund request. Requests must be submitted within specified periods to qualify. Approved refunds are processed to the original payment method and may take 7 to 14 business days to reflect, depending on your payment provider.

2. Digital Game Purchases

You may request a refund for digital computer games if the following conditions are met:

• The refund request is submitted within 14 calendar days of purchase.
• The game has been played for less than 2 hours in total.
• The game has not been transferred, gifted, or redeemed on another account.

If these conditions are not met, refunds are typically declined unless technical issues prevent gameplay.

3. Downloadable Content (DLC) and Expansions

Refunds for DLC or expansion packs are available if:

• The request is made within 7 calendar days of purchase.
• The content has not been downloaded, installed, or accessed.
• The base game remains active on your account.

Once DLC has been used or modifies gameplay, refunds are generally not issued.

4. In-Game Purchases and Virtual Goods

Virtual goods such as in-game currency, skins, or consumables are generally non-refundable due to their nature. Exceptions include:

• Items not delivered due to technical errors.
• Duplicate charges.
• Unauthorized transactions.

Requests must be filed within 5 calendar days of purchase.

5. Subscription Services

Refunds for subscriptions that provide access to multiplayer, premium content, or services are as follows:

• Initial subscriptions can be refunded within 7 calendar days if no content has been accessed.
• Renewals can be refunded within 3 calendar days if no service usage occurred.
• Cancellation prevents future billing but does not guarantee refunds beyond these terms.

6. Pre-Order Refunds

You may cancel pre-orders for a full refund if:

• The cancellation is requested at least 3 days before the game’s official release.
• No bonus or pre-order content has been redeemed.

After release, refund requests follow the standard game purchase terms.

7. Technical Issues

If you encounter installation, launch, or performance problems preventing gameplay:

• Report within 10 calendar days of purchase.
• Cooperate with support by providing necessary information.
• Refunds may be granted if the issue is not resolvable.

8. Unauthorized Transactions

Unauthorized or fraudulent purchase claims must be reported within 5 calendar days of detection. Verified cases receive a full refund.

9. Gifted Games

Refunds on gifted games are possible if:

• The gift is unredeemed.
• The request is made within 14 calendar days of purchase.

10. Requesting a Refund

To request a refund:

• Log into your account.
• Access your purchase history.
• Select the item and submit a refund request, providing reasons.
• Support responds within 3 to 5 business days.

11. Abuse Prevention

Excessive refund requests or misuse may result in revocation of refund privileges.

12. Policy Updates

This policy is subject to change. Continued use implies acceptance of updated terms.

Thank you for choosing LevelWire. We aim to ensure your gaming satisfaction and support you throughout your experience.